CP 201i - strange errors with DSPs 2

[M1north]

I recently had to recover from a dead hard drive on a CP 2011 running 2.0 software. Everything has been loaded new from scratch on a new hard drive.

When I first ran the config wizard in CP manager it went though all the steps and then I got this error:

Updating Multimedia Allocation ... done

Configuring Switch Information ... done

Installing Language(s): English(Canadian) ... done

Erasing DSPs ... failed. Faulty DSPs: DSP01-003

Programming DSPs ... failed. Faulty DSPs: DSP01-003

Setting Server and time zone information ... done

Setting network card information ... done

Changing the status of services ... done

After I restarted the server the ports wuld not come up. I then pulled the card out and re-seated it and the card and ports came up and were working fine.

Now, I had an issue with the CP manager (adding 125 mailboxes) and the browser locked up. I went onsite to reboot from the server and I got:

The following devices cannot be detected in the callpilot system:

BRD01(04100000), DSP01-001(061000000), DSP01-002(06100100)
DSP01-003(06100200). Run config wizard to fix the problem.


SO, I then re-seated the card twice and VOILA, its up and running again.

Does look to be hardware or software? Please advise if anyone can shed some light. I find it bizarre that some ports are integrated and others are running off the MPC slots/cards so how would they all not be responding??

Thx

 

[tnphoneman]

Run the config wizard again and if you experience the same issues replace the card.

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The latest survey shows that 3 out of 4 people make up 75% of the population.

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[M1north]

Wow, I`m being told the card (ntxx30hh) is 6k to replace...

 

[strmwalker]

it could be one or both of your mpc-8 multimedia
processing cards that plug into the front of your
201i server not he card itself.

no problems only solutions

strmwalker

 

[dulfo666]

Also make sure that your e-lan is active. I had this where I had not configured the e-lan and thus the system would not configure the DSPs.

 

[M1north]

Another question:

The system has 16 ports total. Why is there 2x MPC cards plugged in if you have 8 ports on the board and 8 ports on each card? This would equal 24 ports.

Also, whenever this error occurs the system cant find all 3 cards (integrated+2x MPC cards).

I find this really bizarre...

 

[strmwalker]

in that case its like what tnphoneman said replace the
201i server card.

no problems only solutions

strmwalker

 

[tnphoneman]

The 201i came with 24 DSP recources even if you did not purchase that many ports.

Signature===========================================
Artificial Intelligence Is No Match for Natural Stupidity.

The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

Red meat is not bad for you, it is the green fuzzy meat that is bad.

 

[strmwalker]

did you make sure your elan and elnk are active like
dulfo666 suggested? in ld 48 do stat elan,and ld 137
stat elnk.

no problems only solutions

strmwalker

 

[M1north]

Yes, this was a reload so the PBX was already configured and the ELAN was active.

The only way I could get the ports on the card to come up was to re-seat the card without the CD or Tape drive attached.

 

[M1north]

This card is slotted in 9/10. Should it be moved to 8/9 ?

 

[strmwalker]

yes it should be moved if you have a second cabinet
it also can go there as well in any of the slots except
for the last slot.

no problems only solutions

strmwalker

 

[M1north]

Do I have to re-program the agents to card 8?

 

[tnphoneman]

Yes you do.

Signature===========================================
Artificial Intelligence Is No Match for Natural Stupidity.

The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

Red meat is not bad for you, it is the green fuzzy meat that is bad.