CP 150 issue

[ptstechnician]

Customer has MICS 7.1 and a CP 150 with 31.10.37.22 software. The outside callers is entering an extension and sometimes the voicemail is sending it to the wrong extension. This is not all the time. I have never seen this issue. Any ideas?

 

[bcmfiftyfan]

I've seen this many, many times. Always cell phones, never land lines. Our employees have the most trouble communicating with my company's Callpilot when using the latest iphones. I've got a 12 year old cellphone that communicates perfectly with our Callpilot every time. I've gotten the same trouble report from several customers. All the patching in the world is no help.

 

[tball1]

What city are you located in?