CP 150 Call Volume

[Tom2129]

Recently a customer with a CP 150 started complaining that callers were intermittently unable to leave messages in an extension's mailbox. The unanswered call would route to the user's mailbox, play their greeting, but when attempting to leave a message the caller would hear the please speak louder message from the CP before hearing exiting the system.....any direction greatly appreciated.
Thanks
Tom

 

[curlycord]

In order
Reboot
Make sure General Mailbox 100 is not full of messages
Upgrade to 3.1 software.
Do a Reinstall
Replace software cartridge
Replace CP


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[fonegal]

this almost is always a symptom of to many messages saved in somebody's mailbox using up all the memory,check all active voice mail boxes on system and clear out old messages.

 

[curlycord]

usually only general mailbox since there is almost no limit but if there is a great deal of mailboxes it is a good idea to check reports of mailbox usage.


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca