Most of my "dead" call pilots units were actually dead power supplies. Even if the call pilot appears to power up with the LED lights coming on it can still be the power supply if it's providing some power but not enough to get the unit to fully boot. If the power brick is really hot this is a sign it needs replacement but not the only sign. There is no simple in the field test you can do with a volt meter to see if the power supply is broken because the failed ones seem to still put out sufficient voltage but I guess it's not feeding enough amperage to boot.
I can usually find a compatible power supply at a local electronics shop. (Real electronics shop, not consumer electronics)
Usually only about $35 for a generic one. I will usually put the generic one in place as a quick fix and try to get an oem replacement. Then they have the generic unit for a spare.
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