Seems like I may have run into something like this a number of years ago and I think we ended up replacing the unit.
I've gotta go look at a system tomorrow and I believe it's a MICS 7.0 as I recall with a CP-100, analog lines.
I thought maybe it was just a connectivity issue at first but apparently (and they haven't really verified this yet,) some mailboxes have no message distortion problem at all.
Tried a few test calls over the weekend from my own Norstar (from an analog line) and all of my test messages sounded pretty bad to me. I was able to make out what I was saying but it was difficult.
If some mailboxes really are ok, I figured I'd try rebuilding a mailbox or two first, then power it down, check all of the connections, swap out the base cords, re-seat the software cartridges and then reboot it before I try dumping all of the data and re-installing.
Just thought I'd see if anyone else had any other input on this before I dive in.
They said they have another CP-100 on hand but they have no idea what software version it is or how many mailboxes it has and I'm sure they don't have any key codes for it.
If I end up having to swap the CP-100 out and I replace it with their spare unit, shouldn't I avoid swapping the software cartridges on the two CP-100 cabinets to prevent any kind of key code issues or conflicts?
Phonehed in Dallas
I've gotta go look at a system tomorrow and I believe it's a MICS 7.0 as I recall with a CP-100, analog lines.
I thought maybe it was just a connectivity issue at first but apparently (and they haven't really verified this yet,) some mailboxes have no message distortion problem at all.
Tried a few test calls over the weekend from my own Norstar (from an analog line) and all of my test messages sounded pretty bad to me. I was able to make out what I was saying but it was difficult.
If some mailboxes really are ok, I figured I'd try rebuilding a mailbox or two first, then power it down, check all of the connections, swap out the base cords, re-seat the software cartridges and then reboot it before I try dumping all of the data and re-installing.
Just thought I'd see if anyone else had any other input on this before I dive in.
They said they have another CP-100 on hand but they have no idea what software version it is or how many mailboxes it has and I'm sure they don't have any key codes for it.
If I end up having to swap the CP-100 out and I replace it with their spare unit, shouldn't I avoid swapping the software cartridges on the two CP-100 cabinets to prevent any kind of key code issues or conflicts?
Phonehed in Dallas
