Covering a Forwarding Receiver 2

[TouchToneTommy]

Quick question - I don't have a switch nearby to test this out:

If I forward the Operator's extension to an adjunct that has primary coverage buttons on several phones, will those primary coverage buttone ring on incoming calls? Or is this like "covering a cover".

Have a car dealership that wants to have the sales floor answer incoming calls on Sunday, when there is no one in the business office.

Thanks-

 

[merlinman]

We will need to know what System and Release, 2.2 (And Later) Magix seems to have a few more options....

Otherwise, it probably can't be done.

But of course, there are probably many other ways...

 

[TouchToneTommy]

It's a Release 3 Magix - I'm also considering using a S/L station with pool 70 assigned with immediate ring, a clock controlled relay (or simple toggle switch), and using that as the "night bell" input to the PagePal.

 

[merlinman]

Truthfully, that would be the easiest way.

The old plain vannilia, LOOP AROUND!

 

[ttech]

TTT

This is the first time in a long time I have seen YOU post a question. I just wish I had an answer for you to return the many favors you have done for us all.

Good luck on the Bell

~DON~

 

[merlinman]

Yes, TTT is rarely stumped, but if you will notice, he did answer his own question.

 

[TouchToneTommy]

Thanks, guys. I usually like to fire up a system, and test out my wacky ideas; but right now, I only have a processor nearby.

I'm just trying to get the incoming calls to have a third mode of operation. Business day, rings at the Operator, and a couple of selected phones with a ringing pool button; Delayed auto attendant for backup. After hours, auto attendant immediatly. But then there is the Sunday issue: No one to answer the office extensions that are ringing, but don't want the auto attendant to answer first. I already have the salesmen's phones covering a phantom adjunct for the "sales group", looking for a way to make that adjunct receive the imcoming calls on Sunday only.

 

[franke]

TTT,
Is the AA on switch mode or AA business schedule? I'm thinking Night Service with Time control ?

franke

 

[franke]

I tried forwarding our console to another extension and watched the coverage button and it seems to work on outside calls- but not internal calls?

franke

 

[TouchToneTommy]

Well, here's what I set up - any input appreciated.

The business is open 8 to 6, Mon-Sat, and 10-5 on Sun.
The business office answers the calls live, using the auto attendant as a backup during opening hours, and the auto attendant immediatly after hours. However, the business office goes home at 5, and is not in at all on Sunday, so the sales floor need to answer incoming calls from 5 to 6 on weekdays and Saturdays, and all day Sunday.

So, I have made the Operator ring immediatly, and added a Pool-70 button with immediate ring to the other phones in the business office. The Operator extension is the Principal User of the lines, has voice mail coverage after 7 rings, and the Operator's mailbox is pointed to the Auto Attendant.

The auto attendant is controlled by the Businesss Schedule, to switch the message from "We're open, but all operators are busy" to "We're closed, dial an extension number to leave a message, or 0 for the General mailbox".

The Magix is set for Night Service with Time Control, to send the incoming calls to the auto attendant immediatly during closing hours.

So the conumdrum comes in for that hour each day and Sunday, when the salesmen have to answer the incoming calls. They wanted the phones on the sales floor to simply ring. I thought about having the Night Service switch to Night when the business office leaves, and all day Sunday, putting the sales floor extensions in the Night Service group, and a DND button on the Operator to send the calls immediatly when they are truely closed. However, the business office is locked up, so no one can get to the phone to press DND, and they want everything to happen automatically.

So I have added a loud bell on the sales floor, connected to a Tip/Ring port. Have the Operator forward the extension to the bell when they leave the business office. Now incoming calls ring at the bell, as well as in the office. The Salesmen need to do a "pickup-100" (the bell) or a "pickup-0" (the Operator) to get the calls.

Seems to work, didn't think a "loop-around" would work well, as you only get one call at a time on the loop. Are there any other tricks I am missing here? Anyone have a slicker solution?