Coverage over SCN

[ipohead]

I need to cover for a user on a remote SCN site.

I've set a call appearance on my 9641 as <label> - user - "<user>" and can see when there is a call but is there anyway to see the caller ID?

R11.0.4 at both ends.

 

[Westi]

If you create a bridged appearance then you should see the caller ID
You might need 2 buttons so that you can see a second call as well should there be 2 simultaneous calls.

You can also use coverage appearance and simply have them ring on that button, that should also show you the caller ID of the caller.

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque

 

[ipohead]

Thanks Westi. I am sure I tried this but could only see local users on the drop down list.

I’ll look again.

 

[budbyrd]

Coverage doesn't work across an SCN from my experience. I had to create a hunt group and forward the user I needed to cover to that group to emulate a coverage button.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[ipohead]

Thanks budbyrd and hunt groups seems to be answer.

On the 9641 I can see the caller ID and the name of the remote hung group.

I can also add an overflow time to give the remote site a chance to answer.