Cover for attendant 1

[mardotek]

I am looking for some assistance with Merlin Magix 4 v7.0.
Thanks in advance for the help.

Problem description:
Extension 237 receives calls intended to go to the attendant (ext 233 name: RICKLIE). When the call rings on ext 237, it displays "COVER FROM RICKLIE". I want to prevent those calls from ringing on ext 237.

Done so far:
Using WinSPM I tried to find either the cover path or the calling group were this set up could be, but I was unable to identify were to fix it.

Again, I appreciate any help you can give me with this.

This is part of the system config:
************************************************************


SYSTEM INFORMATION

A Current Date: 01/18/07
A Current Time: 13:04:05

A System : Mode AutoMaintBusy AutoBusyTie
A : Hybrid/PBX Disable Disable

A Language: SystemLang SMDR Printer
A English English English

A CTI Links :
A Direct Line Operators : 233 257 241 249 238
A Queued Call Operators :
A SysProg Port : 233

------------------------------

A DIAL PLAN FOR STATIONS

A STN #: 1 233 RICKLIE STN #: 2 240
A STN #: 3 234 EXAM 2 STN #: 4 250
A STN #: 5 286 EXAM 4 STN #: 6 7302
A STN #: 7 251 WORK D STN #: 8 7303
A STN #: 9 238 BARBARA STN #: 10 7304
A STN #: 11 248 EXAM1 STN #: 12 7305
A STN #: 13 285 EXAM 4 STN #: 14 7306
A STN #: 15 272 SARAH STN #: 16 7307
A STN #: 17 7110 PEARL STN #: 18 7308
A STN #: 19 242 SUSIE STN #: 20 7309
A STN #: 21 256 BETH STN #: 22 7310
A STN #: 23 7112 STN #: 24 7311
A STN #: 25 241 MELISSA STN #: 26 7312
A STN #: 27 246 NURSES STN #: 28 7313
A STN #: 29 247 NURSES STN #: 30 7314
A STN #: 31 262 PAT STN #: 32 7315
A STN #: 33 249 STEVE STN #: 34 7316
A STN #: 35 235 EMELY STN #: 36 7317
A STN #: 37 236 JULIE STN #: 38 7318
A STN #: 39 252 WORK D STN #: 40 7319
A STN #: 41 253 OPEN STN #: 42 7320
A STN #: 43 254 PENNY STN #: 44 7321
A STN #: 45 239 VALARIE STN #: 46 7322
A STN #: 47 260 THELMA STN #: 48 7323
A STN #: 49 257 CHEYEEN STN #: 50 7324
A STN #: 51 258 TRACY STN #: 52 7325
A STN #: 53 282 KITCHEN STN #: 54 7326
A STN #: 55 277 STN #: 56 7327
A STN #: 57 261 EXAM 8 STN #: 58 7328
A STN #: 59 276 EXAM 9 STN #: 60 7329
A STN #: 61 281 EXAM 10 STN #: 62 7330
A STN #: 63 263 DEIDRA STN #: 64 7331
A STN #: 65 259 OCTAVIU STN #: 66 7332
A STN #: 67 266 WORK D STN #: 68 7333
A STN #: 69 267 DR BARR STN #: 70 7334
A STN #: 71 268 OPEN STN #: 72 7335
A STN #: 73 269 OPEN STN #: 74 7336
A STN #: 75 244 GREG STN #: 76 7337
A STN #: 77 271 YVETTE STN #: 78 7338
A STN #: 79 274 EXAM 9 STN #: 80 7339
A STN #: 81 273 CONF RM STN #: 82 7340
A STN #: 83 284 KITCHEN STN #: 84 7341
A STN #: 85 287 OPN STN #: 86 7342
A STN #: 87 7105 SMITH STN #: 88 7343
A STN #: 89 7104 STN #: 90 7344
A STN #: 91 278 MELANIE STN #: 92 7345
A STN #: 93 237 MCGRAIL STN #: 94 7346
A STN #: 95 280 EXAM 10 STN #: 96 7347
A STN #: 97 7103 STN #: 98 7348
A STN #: 99 7102 STN #:100 7349
A STN #:101 299 MELANIE STN #:102 7350
A STN #:103 279 MELANIE STN #:104 7351
A STN #:105 243 SIDE PH STN #:106 7352
-----------------------------------------------------------
Dial Plan Routing Table

A Entry Number: 0 1 2 3
A NtwkServ: Any service Any service Any service Any service
A Expected Digits: 10 10 10 10
A Pattern to Match: 30165785 30165745 30165722
A Digits to Delete: 7 10 10 10
A Digits to Add: 257 233 772
-------------------------------------------------------
A OPERATOR POSITIONS:

A PORT CALL ALERT
A ADDR. EXT # LABEL TYPE (QCC ONLY)
A ===== ===== ======= ==== ==========
A 1/ 1 233 RICKLIE DLC N/A
A 2/13 257 CHEYEEN DLC N/A
A 2/ 1 241 MELISSA DLC N/A
A 2/ 5 249 STEVE DLC N/A
A 1/ 5 238 BARBARA DLC N/A
--------------------------------------------------------

A EXTENSION DIRECTORY


A Port Ext # Label F H R M V R A 2 Port Ext # Label F H R M V R A 2
A Addr A B C I S S R B Addr A B C I S S R B
A C I F C I T S D C I F C I T S D
A E S W D G R R T E S W D G R R T

A 1/ 1 233 RICKLIE N N Y N U 3 N 1/21 240 N N N N U 3 N
A 1/ 2 234 EXAM 2 N N N N U 3 N 1/22 250 N N N N U 3 N
----------------------------------------------------------
EXTENSION INFORMATION


A Extn SS/PP Type
A 233 1/ 1 4424LD+ + 1 DSS

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage : 241 249 237 279
A Secondary Coverage :
A Coverage Group : 30
A Call Screening : OFF
A Group Coverers : 770
A NS Groups : 233
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member: 775
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: Yes
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 1
A Group Cover Delay : 9
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION

 

[tdaugirdas]

Extention 237 has a cover button on it for ext 233. You need to remove it. In Win SPM: press system program, start, more, centralized programming, program extention, press the leftmost bottom button - and keep pressing buttons (going up and over) - until you see on the display Primary Cover 233, then choose delete, and exit out of programming.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

You did a GREAT JOB of posting the Info those of us on the forum needed to shoot this trouble.

And everything TOMD said is the truth.

 

[mardotek]

Thank you to both. I will try it and report back.

 

[mardotek]

This worked perfectly. Thank you again for your help.

 

[comdata]

Does anyone know how Xmit and Rcv pairs pinout on the RJ45 connector of the DS1 board? I'm trying to migrate a copper point to point PRI between a legend R7 and a magix R4 to fiber, using the RAD fiber modems. I tried to connect a straight-thru Cat 5e cable from the Legend/Magix to the RJ 45 jack on the respective RAD. I also tried to cross over the xmit and rcv pairs on both ends, but I still can't make calls over the point to point. I spoke to RAD's tech support and they wanted to know how the DS1 pinned out. They feel the RAD's appearing to be OK. I'm not sure if there is any other programming I need to do to make this work. I appreciate any input I can get on this.

 

[comdata]

Sorry mardotek, I meant to start a new thread, didn't mean to jump on your thread.

 

[merlinman]

Didn't I already answer that?