Counting < 5 seconds

[JOOJOO00]

Hello,

I am working with Crystal 7.5.
This report I have to make for a Call Center was easy to esstamblish. Just one thing does is not right.

Example: At a weekly report, there has to be Abandoned Calls within 5 sec. and Abandoned Calls after 5 sec.
In the report it is given that the number of abandoned call are 96. 95 After 5 sec. so there will be 1 abandoned call within 5sec. The issue is that the within 5 sec. does not appear in the report.

The following formule for this: if {@Abandoned}=0 then 0
else
if {@Wait before Abandon}<5 then 1
else 0

For the after 5 sec. it is the same formule but then with&quot;>5&quot;

Is there anyone who knows what is wrong with it.

Regards,

Ronin71

- Ronin71 - R>F>> SNAP!

 

[dgillz]

what are the formulas for {@Abandoned} and {@Wait before Abandon} ?

Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports

http://www.trianglepartners.com

dgilsdorf@trianglepartners.com

 

[Naith]

Doesn't seem that there's anything wrong with the second formula. Are you sure that the time isn't equal to 5 seconds - because that's the only condition you have not coded for (but probably should).

Try >=5 instead.

Naith

 

[JOOJOO00]

Thanx for responding dgillz.

The formule for @Abandoned is:
{Call Detail.Calls Offered}-{@Calls Handled}

The other is:
if {Call Detail.Calls Abandoned}=1 then {Call Detail.Ring Time}+{Call Detail.Queue Time}+
{Call Detail.Delay Time}+{Call Detail.Call Type Time}
else


I could not test the results before, because there was no abandoned call within 5 sec. at week before.


- Ronin71 - R>F>> SNAP!

 

[dgillz]

I need the formula for {@Calls Handled}, and any formula it refers to as well.

Also, you have nothing following your else statement in your second formula.

Is it possible that any of your field values are null? Maybe you can test for nulls - and this must always be the first test you do - and see if this returns the expected results.

Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports

http://www.trianglepartners.com

dgilsdorf@trianglepartners.com