CounterSpy running at 99% CPU Utilization

[BFOJ]

When attempting to open or run a spyware scan, CounterSpy utilizes nearly 100% of the cpu. Checking the Sunbelt-Software website indicates this could be a conflict with Microsoft's Anti-Spy program, however this particular computer is not running that program. Running Windows XP, SP2 on a Dell Dimension 4550 desktop. Have run Lavasoft Ad-Aware and SpyBot Search & Destroy and deleted found problems, also this computer has McAfee's Internet Security running and the McAfee firewall is configured to allow CounterSpy to access the Internet. Any suggestions?

 

[erikhertzel]

Run a hijack this and post results here...

Erik

 

[iamnotageek]

Are you running the scan in Safe Mode or Protected (normal) mode? Sometimes the scanners get into a loop when trying to deal with crapware that reinstalls as fast as it is removed, or looks for scanners and tries to trip them up. I usually run the scan in Safe Mode, to give the scanner the edge, since most (but not all) crapware is disabled in SM.

 

[BFOJ]

Thanks for the suggestions. Sunbelt Software tech support provided me with my solution. Not only do they have a great product, but apparently a great support staff as well. See their suggestions below. Deleting the file mentioned in the last paragraph below resolved the problem.

"There are a few places to check for this kind of behavior first I would suggest running the 2 patches below and then trying it."

VBruntime

http://tinyurl.com/475a

Install the correct one for your operating system.
Microsoft Windows scripting file for Windows 2000 or XP:

http://tinyurl.com/ar31

Microsoft Windows scripting file for Windows 98 or ME:

http://tinyurl.com/8bhn

If that doesn't work then I would try deleting the file
C:\Program Files\Sunbelt Software\Counterspy Client\
gcThreatAuditScanHistoryData.gcd