Counter variables

[Ethelk2044]

I have a variable formula to calculate total tickets by by associate. It is calculating however, it is 1 off. It should show 67 tickets instead it is showing 66.The formula I am using is as follows:

whilereadingrecords;
numbervar abraham;
if {1__Trouble_Ticket.ClosedBy}= "Abraham Gillinta" then abraham:= abraham + 1;
abraham

 

[synapsevampire]

Try:

if {1__Trouble_Ticket.ClosedBy}= "Abraham Gillinta" then
1
else
0

Now you can place this field in the Details, right click it and select Insert->Summary->Sum

-k