Could not load 2 Elements

[sheldoom]

I have an IPOCC 9.1.8 that I have configured already for multiple, topics, agent groups, task flows, UIs, etc., but I recently added a new agent group with and when these agents log into the UI they get a message 'Could not load 2 element(s)' and their Telephony screen is blank.

I have checked everything I can think of. I can see the 2 elements with the service login in the Realtime screen. All the other agent groups are working fine.

I don't see anything in the TTrace logs, but I may be looking in the wrong log folder.

Any ideas?

Thank you,

 

[janni78]

Probably you've added something that requires a Supervisor license, you can see in the clients CCUI log on the server what it can't load and why.

"Trying is the first step to failure..." - Homer