Could a corrupt HDD cause issues with calls not connecting or outbound audio dropping off on a BCM 450 R5? We replaced the system tray, both DTIs, the router. Still no relief. The lost audio and disconnects are intermittent. 20 or so calls deliver without issue and then some drop.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Could a corrupt HDD cause issues wi
- Thread starter mkbrick
- Start date
That does not sound like a problem that could be caused by a hard drive. Are these outbound calls over digital trunks or IP trunks? The fact that you replaced both DTIs would indicate digital, but you also replaced the router, so it could be IP.
The tool you could use to diagnose the issue is BCM Monitor. Start the application, go to the UIP tab, enable the item(s) corresponding to your trunks, enable logging, disable timeout and then reproduce the issue. The data collected in the log file could (or should) contain information about the failures (e.g., the reasons for calls not connecting).
The tool you could use to diagnose the issue is BCM Monitor. Start the application, go to the UIP tab, enable the item(s) corresponding to your trunks, enable logging, disable timeout and then reproduce the issue. The data collected in the log file could (or should) contain information about the failures (e.g., the reasons for calls not connecting).
- Thread starter
- #3
Maybe you're not looking for the log files in the right place. The BCM Monitor help file states:
"When the “Log UIP Data” control is checked, BCM Monitor writes UIP messages into log files, which are created in Log folder under the BCM Monitor startup directory. One log file is generated for each monitored system and each module/loop. Log files are named IPAddr_MCDN.log, IPAddr_PRI_BusX.log (where X is the bus number) and IPAddr_BRI_BusXModuleYLoopZ.log (where X is the bus number, Y is the module number and Z is the loop number). To view UIP log files, open them with a text editor (e.g., Notepad) or a spreadsheet application (e.g., Microsoft Excel)."
Did you look in the directory that is set as the startup directory for the BCM Monitor application? To control where the log files should go, you can create a shortcut to BCM Monitor and change the "Start in" field in the Properties of the shortcut.
"When the “Log UIP Data” control is checked, BCM Monitor writes UIP messages into log files, which are created in Log folder under the BCM Monitor startup directory. One log file is generated for each monitored system and each module/loop. Log files are named IPAddr_MCDN.log, IPAddr_PRI_BusX.log (where X is the bus number) and IPAddr_BRI_BusXModuleYLoopZ.log (where X is the bus number, Y is the module number and Z is the loop number). To view UIP log files, open them with a text editor (e.g., Notepad) or a spreadsheet application (e.g., Microsoft Excel)."
Did you look in the directory that is set as the startup directory for the BCM Monitor application? To control where the log files should go, you can create a shortcut to BCM Monitor and change the "Start in" field in the Properties of the shortcut.
curlycord
Programmer
Did you call carrier yet? you did not mention this important little detail.
*** NEW FORUM - E-Metrotel UCx ***
=----(((((((((()----=
curlycord
*** NEW FORUM - E-Metrotel UCx ***
=----(((((((((()----=
curlycord
- Thread starter
- #7
curlycord
Programmer
I gather alarm codes checked?
Not answered:
"Are these outbound calls over digital trunks or IP trunks? The fact that you replaced both DTIs would indicate digital, but you also replaced the router, so it could be IP."
*** NEW FORUM - E-Metrotel UCx ***
=----(((((((((()----=
curlycord
Not answered:
"Are these outbound calls over digital trunks or IP trunks? The fact that you replaced both DTIs would indicate digital, but you also replaced the router, so it could be IP."
*** NEW FORUM - E-Metrotel UCx ***
=----(((((((((()----=
curlycord
- Thread starter
- #9
- Status