Corrupt entry in Address Book 1

[marvhuffaker]

I have a client with GW6.5.. He attempted to set up some external users. In his effort, he created a user with an invalid email address. I was able to set him straight as far as setting up the external user correctly, and that is working fine..

But the original user he created won't go away. It shows up in the address book as the first entry, and I cannot find any groupwise record that is associated with it. It causes a lot of problems because the bad address is automatically selected when people try to send email to the valid user. Also, the bad address somehow gets substituted for the good address when anyone replys to this particular user.

I have run through GWCHECK and have not had any luck. I also can't find any account that has any tie to the bad record. Is there somewhere I am missing to try to get rid of this bad record?

Thanks.

Marvin Huffaker, MCNE

http://www.redjuju.com

 

[sstoppel]

Marvin, I have had success creating a new address book, copying the broken book into it in chunks of 15 or so. Usually the broken one will not go, so by process of elimination you can leave the broken one behind. Delete the broken book, make a new one with the same name, and copy the good ones back in from the temp book.

Alternatively, you can export to a .NAB file, then bring it back in. The broken addresses usually don't export.

 

[marvhuffaker]

Sstoppel, I dont' quite understand.. The corrupt address is in the main "Novell GroupWise Address Book" and is a system wide problem.

I'm not sure how to export that and reimport it.



Marvin Huffaker, MCNE

http://www.redjuju.com

 

[sstoppel]

Sorry Marvin, I misunderstood.

Have you deleted the bad account, done a synchronize on the PO object, then rebuilt the primary and secondary domain DB and po db?

 

[marvhuffaker]

Basically an email address was created, then deleted due to an error in the formatting. But the deleted record is still hanging around even though the object has since been deleted.



Marvin Huffaker, MCNE

http://www.redjuju.com

 

[marvhuffaker]

Here is the latest on the status..

Although the bad record has the same 'user name' as the valid user object, it isn't associated with it in any way. I cannot delete the bad account because there is not a valid account tied to the bad address.

To prove this, I completely removed the valid user, the GroupWise account, etc, but the bad address record remains. Haven't had a chance to rebuild everything yet due to production environment.

Besides rebuilding, I am wondering if there are any tools that will parse the address book (from an admistrators viewpoint, not the end user) and let me look inside it and modify/remove records.

Thanks.




Marvin Huffaker, MCNE

http://www.redjuju.com

 

[sstoppel]

Possibly a dumb question, but can you create a dummy NDS account and re-associate the bogus GW account with it?

 

[marvhuffaker]

That's not a dumb question, but unfortunately the answer is No. There is no GroupWise account that I can find. All that is there is a bad record in the address book. Even when I pull up the record in the address book, it gives me an error trying to locate the GW info that goes with it.

But because of the way the entry appears in the address book, and the logic that GroupWise uses when searching for addresses for Replies, the bad email address always gets inserted in place of the good email address and it's causing a lot of grief.

It might be time to open a call with Novell.

Marvin Huffaker, MCNE

http://www.redjuju.com

 

[marvhuffaker]

Looks like that did the trick. Rebuilt domain, PO, and also did some foolin' with going back and forth between primary and secondary domain syncs. thanks!

Marvin Huffaker, MCNE

http://www.redjuju.com