Corporate Directory Again

[eunderkoffler]

I can't figure this out and was wondering if someone can give me a hand. I have the CLS CRPA enabled on my Nortel 1140e phone and I can see the Corporate Directory but it says the Directory is Unavailable.

This is what I have done so far:

I went into the OTM and selected Corporate Directory. I clicked on the properties of the M1 Corporate Directory. I then clicked on our only system listed in there which is the CS1000 (General Tab). On the Upload tab I also clicked on the CS1000. When I generate the report it comes up in a .txt file but its empty. Not sure if there is supposed to be a list of names in there or not.

Can someone tell me what I'm missing or what I should try next to get this to work. If you need any other information from me, just let me know.

Thanks

 

[tnphoneman]

You have to generate the corporate directory and then transmit that directory to the PBX.

I suggest stop hunting and pecking and take some time to read the documents. I have gotten it to work on several sites but still can not tell you how. very confusing but you may have to read teh documents several times before it clicks. I have gotten through it but it still has not clicked yet.

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[eunderkoffler]

Easier said than done since I do not work with this stuff everyday nor do I know were to find the tech documents to read about it besides here on the forms.

I deal with Cisco products on a daily basis, not Nortel so I'm new to this and had no training on anything of this stuff. So if I need to hunt and peck, I will do so until I understand how it works and what I need to do to make it work.

Thank You

 

[tnphoneman]

Documentation is always available at Nortel.com all you have to do is register as a guest.

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