I had the same problem in 11 - however, I could still open files. I never did find a solution. I instaleld the trial version of 12, hoping maybe that would somehow help, but unlike other Corel Versions, t12 keeps to itself too well. So the import worked on 12, but would still crash on 11. I never did resolve the issue. By solution was going to be format and reinstall everything, but we purchased 12 before I had to go that route.