Cool Blends won't load

[yayawatson]

I'm using Quark 4.1 and trying to open a couple of Quark documents someone made for me. In terms of content, they are very similar files and one opens fine. With the other, I get an error saying it's missing the Cool Blends xtension and when I go to the xtension manager it says that xtension failed to load. The Cool Blends xtension is there when I look in the program files.

Does anyone know how I can get Cool Blends to load or how I can open the document in another program? - I actually just need the text.

Thanks! Lisa

 

[blueark]

Try deactivating all XTensions in the XTensions Manager except cool blends, and restart Quark. If it works, then it was probably conflicting with another XTension. Otherwise, there may be something wrong with Cool Blends itself. Reinstall it from the product CD.