Converting .wav files to c.11 and .clp for Embedded 1

[dsm600rr]

All,

I have spent the better part of the day tying to get the customers per-recorded "Names" and "Greetings" to work from their previous VM Pro to new Embedded (don't ask)

I have followed this document to a T and cannot get anything to work.

https://www.tek-tips.com/faqs.cfm?fid=7704

The only other thing I can think of is the per-recorded audio files are not in the correct: PCM, 8kHz 16-bit, mono format, and I am not sure how to confirm this. Suggestions?

I gave Audacity.

See below my exact steps (They are on R10.1)

After, I reboot the IPO and nothing. Suggestions?

 

[dsm600rr]

With Audacity, I changed the "Format" to "16-Bit PCM" and then exported the file as a "WAV (Microsoft) signed 16-bit PCM", however that still did not work and when I re-opened the exported file after the conversion it was showing "32-bit float" again

 

[snowman50]

Put the file in the AAG folder.
Make sure you have run manager as Administrator..for thr utility to work properly

What was the output error you got.

 

[dsm600rr]

Hi snowman50: I should of mentioned that I did run Manager as Administrator and I did not receive any errors during the conversion

I will try the AAG Folder and report back.

 

[dsm600rr]

Same issue in the AAG Folder - default Avaya Greeting.

 

[snowman50]

If you don’t get an error then it must be the name.

It needs to match the user name..dmckay

Ipo name for the user...dmckay
Lvmgreeting user extension...dmckay

 

[dsm600rr]

snowman50:

When I record the name from the actual phone for testing, it places it in the: System > Dynamic > LVMAIL Folder, so that is where the converted greetings are.

This is the name recording that I recorded from the actual phone:

This is the greeting I converted and uploaded:

I noticed a few differences between the files.
- The Format on the recording from the phone is G.711 ULAW
- The Format on the recording I converted and uploaded is G.711 ALAW
- The Label on the recording from the phone is: "NAME"
- The Label on the recording recording I converted and uploaded is: "Name"

Not sure if this makes any difference

Also, this is the customers profile. Is there anywhere else I am missing for the "dmckay" Format?

As a side note, all of the AA Recordings that I Converted and uploaded under the AAG Folder are working just fine...

 

[snowman50]

Any professional Recording must go in the AAG folder.
All local recordings will automatically go in to Lvmail folder.

Your recording must go into the AAG folder..

I must admit I thought you were referring to professional recordings.

When I re read your post I see it’s the original vmpro names you want.

Sorry for my confusion..

I am not sure if that will work..

I am sure you have done a search to see if it can be done.

 

[dsm600rr]

snowman50: good to know on the folder placements, thank you for the information.

 

[dsm600rr]

OK Everything is finally working as intended. Name / Greeting Recording in the AAG Folder. The issue was - on the above link for instructions it states to rename the file to a .clp - this does not work. It does however work when using the default .c11 file when converting via the LVM Greeting Utility (for R10.1 at least)

snowman50: Appreciate the help.