cloudbased
Technical User
If this is done for say ... 200 agents will CCM databases be intact? i.e. agents/employee information in YS, also historical statistical data, etc?
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Converting Standard ACD Agents to Hot Desking Agents
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cloudbased
Technical User
Sorry I should have been clearer. CCM version 5.8, MCD SDS 4.2.
Does the conversion on the Mitel MCD system affect the CCM database in anyway? i.e. the Yoursite database, employee, agents, etc …. Also Historical statistics, etc?
Or once completed and the Telephone System synchronisation has run does it just carry on as if nothing has happened [after we enable each media server to become ACD hotdesking agent aware on CCM], keeping all agent and employee data - including historical statistical data intact?
Does the conversion on the Mitel MCD system affect the CCM database in anyway? i.e. the Yoursite database, employee, agents, etc …. Also Historical statistics, etc?
Or once completed and the Telephone System synchronisation has run does it just carry on as if nothing has happened [after we enable each media server to become ACD hotdesking agent aware on CCM], keeping all agent and employee data - including historical statistical data intact?
Supernova99
Technical User
No it is intact you will just need to change the ACD agent type from standard to hotdesk
The CCM supports resiliency with hotdesk so if monitoring whilst in failover it can still report in realtime.
Share what you know - Learn what you don't
The CCM supports resiliency with hotdesk so if monitoring whilst in failover it can still report in realtime.
Share what you know - Learn what you don't
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