Here we go again.
I need to make a report for Incidents in HP ServiceDesk, that shows me all incidents on a weekly basis, also showing priority.
The table that has the priority, holds a number code like this:
3,094,610,072.000
3,094,610,073.000
3,094,610,074.000
3,094,610,075.000
3,094,610,076.000
The number that identifies the priority is 072, 073 ect. and where
072 = None
073 = Low
074 = Medium
075 = High
076 = Critcal
I have tried the following code:
If {ITSM_INCIDENTS.INC_CIT_OID} = (072) then "None" or
If {ITSM_INCIDENTS.INC_CIT_OID} = (073) then "Low" or
If {ITSM_INCIDENTS.INC_CIT_OID} = (074) then "Medium" or
If {ITSM_INCIDENTS.INC_CIT_OID} = (075) then "High" or
If {ITSM_INCIDENTS.INC_CIT_OID} = (076) then "Critical"
But in the 4th line (High) it highlights "high" and reports back that a boolean is reqiuired here.
Any good idears?
Bo Pyskow
Crystal Reports Newbie
I need to make a report for Incidents in HP ServiceDesk, that shows me all incidents on a weekly basis, also showing priority.
The table that has the priority, holds a number code like this:
3,094,610,072.000
3,094,610,073.000
3,094,610,074.000
3,094,610,075.000
3,094,610,076.000
The number that identifies the priority is 072, 073 ect. and where
072 = None
073 = Low
074 = Medium
075 = High
076 = Critcal
I have tried the following code:
If {ITSM_INCIDENTS.INC_CIT_OID} = (072) then "None" or
If {ITSM_INCIDENTS.INC_CIT_OID} = (073) then "Low" or
If {ITSM_INCIDENTS.INC_CIT_OID} = (074) then "Medium" or
If {ITSM_INCIDENTS.INC_CIT_OID} = (075) then "High" or
If {ITSM_INCIDENTS.INC_CIT_OID} = (076) then "Critical"
But in the 4th line (High) it highlights "high" and reports back that a boolean is reqiuired here.
Any good idears?
Bo Pyskow
Crystal Reports Newbie