Conversant - converse split/skill 1

[Stu4rtc]

I am setting up a Conversant IVR on a G3r. The switch is connected to the IVR using Line Side E1 links. The E1 channels are assigned to DS1-FD type extensions. When I dial the extensions I can succesfully run the standard feature test packages.

I would like to use the converse command in a vector to connect to the IVR. I am not using ASAI but will use the conv_data action step.

The hunt group needs to be vector controlled, so I need to allocate the skill to an agent.

How do I then allocate that agent to the LSE1 channel on the IVR?

Hope someone can help.

 

[nknook]

Hello Stu4rtc,

You can do this using Auto-Available-Agent, this is a way to make an agent login automatically and be in the available mode (when not on a call). You have to set this in both the huntgroup and the agent form. I've include some screenshots (they are from a R6 system, so there might be slight differences):

Huntgroup:

display hunt-group 97                                        Page   1 of   2 
                                  HUNT GROUP
    Group Number: 97             Group Extension: 2200     Group Type: eas
      Group Name: CVIS_APL 0               Skill? y               ACD? y
           Queue? y                       Vector? y               AAS? y
   Security Code:                                                 COR: 66
ISDN Caller Disp:                                                  TN: 1  
              Measured: both                     Supervisor Extension: 
   Controlling Adjunct: none 
             Objective:             Expected Call Handling Time (sec): 180 
           Queue Length: 20 
Calls Warning Threshold:         Calls Warning Port: 
 Time Warning Threshold:          Time Warning Port: 
                                  Redirect on No Answer (rings): 
               Forced Entry of Stroke Counts or Call Work Codes? n

Agent:

display agent-loginID 44601                               Page   1 of   1 
                            AGENT LOGINID 
        Login ID: 44601                                      TN: 1  
            Name: Cvis Agent C0_CH0                         COR: 1 
   Coverage Path:                                 Security Code: 
   LWC Reception: none   
             AAS? y
           AUDIX? n                    LoginID for ISDN Display? n
  Port Extension: 4501  

                 Skill   Primary/Secondary
                1: 97    primary/1

The port-extension in the agent form is the DS1-FD extension you programmed.
Use "status agent xxxx" to see if it is logged in on your voice-channel.

Cheers,
Nico

 

[nknook]

Oops, forgot to mention that the fields that control this behaveour are the "AAS?" ones...

Cheers,
Nico

 

[Stu4rtc]

Thanks nknook.

I didn't realise that changing the AAS option to Y would bring up the Port Extension field.

Much appreciated.

Stu4rtc