Controlling the voice mail picking up the call 1

[ContinuousLearning]

1) During the day, how do we program the phone system so that hunt group takes control of when the voice mail system picks up instead of the voice mail dictating after how many rings it will pickup?

2) How do we have different hunt group configuration for business hours and non-business hours? How do we program so that during Business hours, the voice mail let the hunt group control the flow and at non-business hours, VM will pickup after 2 or 3 rings. During the day, we may want it to ring 10 times before VM pickup. Where do we set it up?

3) How and where do we program the business hours VM CCR tree vs the non-business hours VM CCR tree?

 

[mroberts]

What phone system and voice mail do you have? MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

 

[ContinuousLearning]

Norstar 0 X 32 w/ DT1 card and ver. 4.1 software and NAM 4.0 Voice Mail System

 

[mroberts]

Wow now that's a lag in communications. March 6 to June 4th?
Calling from an outer planet? <grin>
Anyhoo....

1. Assign your incoming lines to hunt group 707. Add the phones as member DNs that need to ring with incoming calls. If you set them as ring only then the calls will come in on their IC buttons. If appr&rng then the system will assign one button to their phones for incoming calls. Then set the overflow station to be one of the member DNs. ((If the overflow set is a hunt group set, the call is treated as a new call and goes to the bottom of the que.
This will get you the 10 rings during the day will the hunt group controlling the call.

Set F983 - AA - Lines - table 1 - Rings 10. Don't forget to set DRT to Prime to NO and your transfer call back timer to the max of 12.

2. Then go under services and create ringing group 001. Remove 221 from it (it's there by default) and add the first port of the voicemail and only the first port of the voicemail. Then go to Sched: Night and set it to manual. then header out and go to Common settings - Control sets - For lines - Show line:___ - Enter you lines and make the control set for your lines be one of the phones in the original incoming hunt group. That will be the person who at night will press Feature 871 (you can put it on a single button) and turn the service on at night. Then the voicemail will answer the incoming calls immediately.

3.There is only one CCR tree on the NAMs BUT what I have done previously is to record the day menu in the greeting #1.
The whole message: &quot;Thank you for calling the company. If you know your party's extension, you may dial it at any time. For a company directory press #. For customer service press 1, for sales press 2 or for an operator press 0.&quot;
Then assign greeting 1 to your morning, afternoon and evening.
Then record greeting #2.
The whole message: &quot;Thank you for calling the company. Our offices are currently closed, if this is an emergency service call please press 3 now. To leave a message for your agent, please press 4.&quot; Then assign greeting #2 to the non-business spot.
Then record silence at the CCR Home/Menu Path: 0 when you build the tree.

This way all of the options on the one tree (1,2,3 and 4) are available day and night, you just don't tell the caller about them.

BTW, the CallPilot has the capability to assign different CCR trees to each time of day. Morning, Afternoon, Evening and Non-business.

Whew! Hopefully this makes sense. I ran through this pretty fast. If anyone can poke holes in my theory here, please do so! ;-)

MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

 

[ContinuousLearning]

Wow! That is a lot of information. As I am a beginner, it will take me sometimes to digest it and test it out. Thanks very much for the info. If I have any more questions, you will hear from me, hopefully not too far in the future.

 

[commsguy]

Wow. MRoberts is back!!!!

You got my star for that answer.

commsguy

http://www.convetech.com

 

[mroberts]

Thank you, thank you! Good thing I can type as fast as I talk.

MRoberts
mroberts@americaii.com

http://www.a1teletronics.com