CONTROLLED STATEMENT IN SCRIPT

[sk391]

i planning a ROUTE CALL statement in a script. So that I can place a call to a DN if a certain condition is met, say for example if the number of queued calls is greater than 2.

I know that I can put a CONTROLLED statement at the end of the DN and this will check to see if the DN is free, if an engaged tone is given the call is pulled back to the script. My question here is there a way that I can use the CONTROLLED statement to route a call to a telephone number outside of the switch ) external number and still have it check the status of the number- so that if the number is busy/engaged then the symposium will pull the call back to the script. The documentation isnt to clear it. one section says it cannot be done, while another section states it can be done- if you use some sort of call forward the a internal DN first. Any idea anyone?

 

[Milesprower]

No, per the scripting guide: The Controlled Keyword only works if the ultimate destination (directly , or indirectly through switch features such as Call Forward) is an internal DN (that is , on the same switch).

Sounds like a lawyer wrote it. And, just to be sure there is this Note: Controlled mode applies only if the destination is an internal DN that is busy or does not exist.