ContactStore showing Incoming calls as Outgoing and not displaying calls with no CLI.

[tatol75]

Hi.

After upgrade IPO and VMPro to 9.0.3 i have two problems (Contact Store is still in 7_8sp1_16 version):
1. All Incoming calls are visible as Ougoing
It is Incoming call:

<?xml version="1.0" encoding="UTF-8" standalone="true"?>
<recording>
<dataformat>audio</dataformat>
<starttime>2014-10-06 11:25:24:000 +0200</starttime>
<endtime>2014-10-06 11:33:39:000 +0200</endtime>
<nostart>false</nostart>
<noend>false</noend>
<recordingtype>stnbulk</recordingtype>
<recordingline/>
<servicename>5001</servicename>
<servicenumber/>
<deliberatebreak>0</deliberatebreak>
<calldirection>Outgoing</calldirection>
<filename>890001000941603.wav</filename>
<otherinum>0</otherinum>
<callparty>1</callparty>
<recordingowners>
<recordingowner>XXXXXXXXXX</recordingowner>
<recordingowner>6027</recordingowner>
</recordingowners>
<parties>
<party id="1">
<number>XXXXXXXXXX</number>
<pstarttime>2014-10-06 11:25:24:426 +0200</pstarttime>
<pendtime>2014-10-06 11:25:24:426 +0200</pendtime>
</party>
<party id="2">
<number>6027</number>
<name>NNNNNNNNNNNN</name>
<pstarttime>2014-10-06 11:25:24:426 +0200</pstarttime>
<pendtime>2014-10-06 11:25:24:426 +0200</pendtime>
</party>
</parties>
<guids> </guids>
</recording>


2. CS not display calls with no CLI
This is Incoming call; recorded but not visible in "Search and Replay" on

http://localhost:8888/

address (Search Filter is set correctly):

<?xml version="1.0" encoding="UTF-8" standalone="true"?>
<recording>
<dataformat>audio</dataformat>
<starttime>2014-10-14 08:11:13:000 +0200</starttime>
<endtime>2014-10-14 08:13:23:000 +0200</endtime>
<nostart>false</nostart>
<noend>false</noend>
<recordingtype>stnbulk</recordingtype>
<recordingline/>
<servicename>5001</servicename>
<servicenumber/>
<deliberatebreak>0</deliberatebreak>
<calldirection>Outgoing</calldirection>
<filename>890001000947366.wav</filename>
<otherinum>0</otherinum>
<callparty>1</callparty>
<recordingowners>
<recordingowner/> </recordingowners>
<parties>
<party id="1">
<number/>
<pstarttime>2014-10-14 08:11:13:189 +0200</pstarttime>
<pendtime>2014-10-14 08:11:13:189 +0200</pendtime>
</party>
<party id="2">
<number>6024</number>
<name>NNNNNNNNNNN</name>
<pstarttime>2014-10-14 08:11:13:189 +0200</pstarttime>
<pendtime>2014-10-14 08:11:13:189 +0200</pendtime>
</party>
</parties>
<guids> </guids>
</recording>

How can I resolve this problems?

 

[dereklindo]

I am also having this same issue on a installation from 3 weeks ago. IPO & VMPro are Rel 9.0.3 and ContactStore is Rel 7.8

 

[AC2]

You need to install Call Record using the Application software with 9.0.

 

[murpa]

Hello!
We have the same issue starting upgrade VMPro from 8.0 xxx to 9.0.4.0.18.

... to AC2: Can you explain me, what does it mean "install Call Record using the Application software with 9.0"?
I can't find such SW for download, on Avaya download sites. Do you mean Contact recorder?