ContactStore Recording Limitation?

[num025]

A client of ours has a requirement of non-stop recording for at least 2 hours. From what we have read and seen from VMPro, it seems to be limited to only an hour of recording per session. We tried doing a test call for more than an hour and we discovered that it only recorded the first hour and nothing afterward. We also found a way to somehow extend the recording limit to 2 hours by hacking the registry, but we assume it still won't record beyond the first 2 hours.

Is there a way for CS to record a session in separate WAV file increments or is it really crippled to just 1 hour?

 

[tlpeter]

It is one hour but this will change soon.


BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

if the customer has a "Serious" call recording requirement then I would recommend an external line-side recorder in preference to contact store.

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[num025]

Thanks guys for the replies! The client has an aging line-side recorder where they are having difficulties in searching for a particular call by called number as I believe such CTI information is not saved with each recorded session. We've also contacted Avaya regarding CS and has confirmed that the next version will be able to record calls for more than an hour, although it may still take a month for it to be released.