Contact Store - recorded but not in list

[maccabee333]

Hi All very strange issue with contact store.

We have a few users that are recording calls but there outgoing calls do not show in search and replay.

They are being picked up by witness and going to the correct destination.

I have checked the XML file and can see this.

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
- <recording>
<dataformat>audio</dataformat>
<starttime>2014-08-19 10:09:45:000 +0100</starttime>
<endtime>2014-08-19 10:09:51:000 +0100</endtime>
<nostart>false</nostart>
<noend>false</noend>
<recordingtype>stnbulk</recordingtype>
<recordingline />
<servicename>07720307048</servicename>
<servicenumber />
<deliberatebreak>0</deliberatebreak>
<calldirection>Outgoing</calldirection>
<filename>890001000223429.wav</filename>
<otherinum>0</otherinum>
<callparty>1</callparty>
- <recordingowners>
<recordingowner>Withheld</recordingowner>
</recordingowners>
- <parties>
- <party id="1">
<number>Withheld</number>
<name>Danielle</name>
<pstarttime>2014-08-19 10:09:51:956 +0100</pstarttime>
<pendtime>2014-08-19 10:09:51:956 +0100</pendtime>
</party>
- <party id="2">
<number>0xxxxxxxxxx</number>
<pstarttime>2014-08-19 10:09:51:956 +0100</pstarttime>
<pendtime>2014-08-19 10:09:51:956 +0100</pendtime>
</party>
</parties>
<guids />
</recording>

As you can see it thinks the caller is withheld even though they are not. This means we can search for the calls. PLEASE HELP

IP Office - APSS,AIPS,ACIS,ACSS
IP Office Contact Center - ASPS
SpliceCom Advanced Specialist

follow me on Twitter @TheIanMac

 

[maccabee333]

We have tried recreating users, logging in/out i have set shortcodes on the users with the issue as ? .sEXTN No. and ? .sDDI No. and no joy.

The SSA doesnt show the users as matching any other shortcodes that the defined and if they call me i get CLI.

Very ODD

IP Office - APSS,AIPS,ACIS,ACSS
IP Office Contact Center - ASPS
SpliceCom Advanced Specialist

follow me on Twitter @TheIanMac