Contact Detail Reports issue

[sstevancevic]

Hi,

I have IPOCC R10.1.2.2.1 installed. There is a problem with Contact Detail Reports. All fields (Caller/Sender names, Caller/Sender, Selected address) older than two days are overwritten with 000000. For example, if I made reports today, I will have correct data for 3/21 and 3/20, for 3/19 I will have 000000 for the fields that I mentioned. Tomorrow I will also have the same problem with the reports for 3/20 etc.

Any advice,
Thanks in advance,
Slobodan,

 

[janni78]

You have to configure it in System -> Task Reports

"Trying is the first step to failure..." - Homer

 

[sstevancevic]

Thank you very much janni78. There is a field: Anonymize reporting data automatically after X days and it was set to 1 day. It looks like this is a new field, added with 10.1.2.2.1?

 

[janni78]

It's there because of GDPR.

"Trying is the first step to failure..." - Homer