Contact Centre

[stevomorrison]

I have a customer with a BCM 400 3.7 Contact Centre Reporting. They have Holiday's setup in their call pilot and it seems as though the reporting stops working durring the Holiday. It does not report any calls even though there is people taking calls. Any Ideas

 

[senk1s]

that's interesting ...
When you take the holiday off - does it report?

 

[SupportDude]

How do the calls arrive at the SkillSets?

What version is the Reporting?

-SD-

http://www.mysupportguy.net

 

[stevomorrison]

They arrive at the skillset through line administration. Example: line 200 is set to SKillset 2380

I am not sure regarding the Holiday being shut off and still reporting. I may have to do that with the holiday coming up on Monday

 

[SupportDude]

So, the Skillset answers the line, not AA.

First suggestion I have is to make sure the BCM is running the latest Core(370.249), VM (370.226), and RCC (370.252) s/w.

-SD-

http://www.mysupportguy.net