option11newby
Technical User
- Feb 18, 2004
- 524
Have a customer with BCM400 v4.0 fully patched. When they try and view the real time info for the agents, intermittently it stops working. Shows connection status as RED.
Ipview softboard has same issues.
They have three supervisors, and it is so intermittent that one will work and the other two will not or vice versa.
I have checked everything on the system and all appears ok.
If we connect to the Reporting server with the admin account, it shows real time data successfully.
I am beginning to think it may be something on their network which is causing this, and I was wondering if any other techs had come across this.
Thanks
Ipview softboard has same issues.
They have three supervisors, and it is so intermittent that one will work and the other two will not or vice versa.
I have checked everything on the system and all appears ok.
If we connect to the Reporting server with the admin account, it shows real time data successfully.
I am beginning to think it may be something on their network which is causing this, and I was wondering if any other techs had come across this.
Thanks
