Contact Center vs. Contact Center Express

[telecomPA]

hi all, i'm sure i can find this if i sift through a large series of threads, but i don't have the time right now.

i have an office of about 40 agents that want Contact Center. our management team doesn't wanna pay the large sticker so we asked our Sales guy for another solution. he's recommending Contact Center Express.

has anyone actually used both and could u give me some pro's and cons on each one?

basically, this office may grow to 50 agents or even 100 someday. is Express a good fit if they're just doing simple skill-based calls and need real-time stats?

 

[Milesprower]

Is Contact Center Express out yet? As far as I know, you would need to go with Symposium Express Call Center Release 4.2.

It does what it does well. It is limited in functionality and flexibility and has not been updated for a long, long time.

If you need basic ACD (and can live with the basic queuing capabilities) you should be ok.

 

[LeeMason]

Symposium Express R4.2 is a pretty old product and so doesn't look as if it will be developed ongoing. However what it does do it does pretty well.

If you every want to integrate e-mails, web chat, etc into call flows then you really need CC6.


Lee Mason
Optimal Projects Ltd

http://www.opl.co.uk

http://www.backupsanywhere.com