Contact Center Status: ServerBusy

[lewmar]

Hi,
All of the sudden, I have Contact Center Status: ServerBusy. Real Time reports still work OK, but Data base download stuck on 18%.
All this is on BCM400 R4.0, call center w/reporting.
I rebooted BCM, PC dedicated for Reporting. Also I've installed patch 157, and so farr no luck. What to do next to free up the server.Thank you.

 

[TLDuk]

How many call are in the data base some versions of RCC have problems when calls get over 1 million..

Also check for corrupt tables using the dbfixutill

I have also seen this problem and the only fix was to default the RCC data base

 

[B0roda]

Try to run ccrstest.htm and check the real status of history reports.

Maybe you need just try to stop/start RCClauncher.

--------------------------
I'm from Russia...