Contact Center Scripting

[mikeii]

I have a questions about Contact Center Scripting. To be specific – we have a script that uses Database Integration to store the caller ID and DNIS of calls to a project. This utilizes the Host Data Exchange (HDX) service. I thought this should be a fairly simple question, but I have had no success with our documentation. I need to be able to set a TIMEOUT for this so if the service stops responding the ASA does not go up. We had an issue where the service stopped responding and the ASA time went from 2-3 seconds to 12-13 seconds – the default TIMEOUT on this is 10 seconds.

 

[hached]

I'm not sure, never used HDX, have you tried adding WITH TIMEOUT x at the end of your get statement?

 

[mikeii]

Thank you for your reply. I was working on it today around 11:00 am and all I had to do was GET RESPONSE <provider Id> TIMER x then my variables. Worked like a charm.

 

[hached]

Glad you figured it out, thanks for posting the solution, will have to put that one in my memory bank.