curlycord
Programmer
I a small test queue I have set up on my BCM50 R6
Calls to come in on AA and a path points to CDN/Skillset
Have Skillset 1 told to "play greeting" which is to tells clients to please hold blah blah blah
My problem is, soon as the greeting is completed the call disconnects "exiting the system, goodbye".
Aside from a workaround by looping the greeting many times to a single wav file for say 30 minutes or even longer, is there another method to repeat the greeting until an agent is free?
Also how to get it to drop into the mailbox when the greeting ends?
I should note just in case for Overflow I have 2 rules:
1 - When Agents not logged in > Send to Skillset Mailbox
2 - Timer 05:00 > Send to Skillset Mailbox
Thanks
cc newb
________________________________________
=----(((((((((()----=
Toronto, Canada
Add me to LinkedIN
Calls to come in on AA and a path points to CDN/Skillset
Have Skillset 1 told to "play greeting" which is to tells clients to please hold blah blah blah
My problem is, soon as the greeting is completed the call disconnects "exiting the system, goodbye".
Aside from a workaround by looping the greeting many times to a single wav file for say 30 minutes or even longer, is there another method to repeat the greeting until an agent is free?
Also how to get it to drop into the mailbox when the greeting ends?
I should note just in case for Overflow I have 2 rules:
1 - When Agents not logged in > Send to Skillset Mailbox
2 - Timer 05:00 > Send to Skillset Mailbox
Thanks
cc newb
________________________________________
=----(((((((((()----=
Toronto, Canada
Add me to LinkedIN