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Contact Center Management Question 2
- Thread starter Cabarrus
- Start date
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1
- #2
Was this previously working?
If so, have you tried reseting the datalinks?
If not, the problem may be configuration.
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Occam's Razor - All things being equal, the simplest solution is the right one.
If so, have you tried reseting the datalinks?
If not, the problem may be configuration.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
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1
- #3
mitelmmaniac
Technical User
As KWB says... Need to know whether it was previously working.
Telnet to the smdr port on your 3300 (can't remember port number right now) and make sure there is an output.
Desk Jockey Lunacy
Telnet to the smdr port on your 3300 (can't remember port number right now) and make sure there is an output.
Desk Jockey Lunacy
- Thread starter
- #4
mitelmmaniac
Technical User
Have you done as KWB suggested?
Is this your first install of CCM?
Desk Jockey Lunacy
Is this your first install of CCM?
Desk Jockey Lunacy
- Thread starter
- #6
thank you for the replies, when the tech was here with me and initially setup the software, we must of missed pressing save in one spot.
Contact Center Managment, YourSite Configuration, Enterprise, select 3300 , then under data collection, we never saved settings when we entered in ip of 3300.
Contact Center Managment, YourSite Configuration, Enterprise, select 3300 , then under data collection, we never saved settings when we entered in ip of 3300.
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