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Contact Center Center 6.0 Expected Wait Time
- Thread starter bs0044
- Start date
Just implement it in scripting and test it, as it should be there in CC6.
Example for Position in Queue:
IF POSITION IN QUEUE Init_skill THEN
GIVE CONTROLLED BROADCAST ANNOUNCEMENT Acces_Dn
PLAY PROMPT VOICE SEGMENT Announcement_You_Are_1st_inQueue_txt
END IF
If you have a high call volume the 'Expected wait time' could work and give a good wait time estimation. But on low call volumes it does not work very well and I would implement the Position in Queue.
Example for Position in Queue:
IF POSITION IN QUEUE Init_skill THEN
GIVE CONTROLLED BROADCAST ANNOUNCEMENT Acces_Dn
PLAY PROMPT VOICE SEGMENT Announcement_You_Are_1st_inQueue_txt
END IF
If you have a high call volume the 'Expected wait time' could work and give a good wait time estimation. But on low call volumes it does not work very well and I would implement the Position in Queue.
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