Contact Center - Activating Skillset

[techsoldc]

I am having some issues with activating my skillsets in a new install of CC -- Everything seems to be setup, but when I click 'enable' I get the error: 'This skillset's mailbox has not been initialized, Could not enable skillset"

I have infact initialized the mailbox by recording a general name and greeting and changing the default password.

Please help...thanks

 

[gberger]

What's your skillset dn? Can you send a message to that mailbox dn with feature 980?
Try restarting the voice mail service in "administration" then first menu on top then "service manager" and see if you can then enable that skillset.

 

[dwpoole]

When the skillset is built, an associated mailbox is also built. The mailbox number is the same as the skillset CDN. This mailbox must be initialized before the skillset can be used.

 

[techsoldc]

Thanks for the input guys!!

I actually figured this out -- I 'thought' we initialized the mailboxes when we logged in and recorded the name -- Turns out you have to go into the mailbox admin and change the password to something that does not begin with 0 -- as soon as we did that, it worked fine..