Contact Center 7.0 Will not loggin agent all agents are busy

[mikem198]

When trying to log in an agent it shows the agent cannot login due to all other agents being busy. How many agents should be able to login at one time

 

[tgolds]

Print your ACD DN in LD 23 and you may need to increase your MAXP.

 

[one234]

Hi,

OMG... MAXP still doesn't determine the amount of logged in agents... Never did, never will. So stop telling people it does! It tells you how many sets (positions: OMG MAX Positions) can be configured for an ACD Q. Maybe, just maybe if you use multiple Q assignment, you could be right. But then again, the user is still able to log in BUT the set can't be added to the ACD Q.

If another agent logs out. Is the agent able to log in? Maybe you have reached the limit of your CC7 licenses. You can check the license manager of CC7 as well.


Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

 

[tgolds]

One23456, Not everyone knows everything so you don't have to be a dic$@#%^

Mikem, In LD 23 prt your SCB
AID (NO) YES Agent ID mode
- IDLB (1)-9999 Agent ID Lower Boundary
- IDUB IDL9999) Agent ID Upper Boundary
- LOG (0)-999 Maximum number of agents that can be logged in at any
one time

It could be your LOG promt. You may need to increase it.

 

[tgolds]

If you are using CC, like one234 said check license as well as in the Configuration Parameters under Active Agents. You may need to increase this here.