contact center 4.0 bcm

[endlesswinter]

Agents use the ready/not ready feature all the time and sometimes when pressed display shows "set in use"
The only way I found to clear is to log out then log back in. Happens rarely but shouldn't happen at all.

 

[Deweyhumbolt]

Maybe they're pressing it in, while a call has already been distributed.

Adversity is Opportunity

 

[endlesswinter]

Not set to auto answer so even if the call is ringing on set you should be able to hit not ready to divert call to another agent, or back to the skill. I saw it happen once where it diplayed "set in use" and the set was idle.

 

[gecko202002]

This is happening at a customer of mine. It seems to happen with one agent. When he tried to logout, it stated logged out, but when he pressed "not ready" he got set in use. Deleted the agent id and gave him different ID. Agent couldn't log into the set because it stated "set in use"
Eventually rebooted system and problem cleared. Would like to know why this happened though.