I wanted to see if Nortel changed the way that the contact center functioned. On the 3.6/3.7 contact center you had to disable the skillset to make agent changes did they change that so the call center managers can manage the call center like other system? I'm looking at upgrading but this is one area that we have a problem with. If anyone has the answer I would like to hear it. Thank you.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Contact Center 3.6/3.7 to 4.0 Question
- Thread starter beckman68
- Start date
Similar threads
- Locked
- Question
