Console Problems

[tnjwinters]

On my 81c with 4.5 I have 5 M2250 consoles. The Operators say that occasionally people tell them they are calling and letting it ring a long time and no one answers. The operators say they are getting calls at the time but some don’t seem to present to the consoles. Could someone check the programming and see if something stands out or have other ideas. Thank you,

TN 008 1 14 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 008 1 14 01
ANUM 01
IADN
ALPD NO
SSU 0228
ICDR ICDA
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 ADL
KEY 03 EES
KEY 04 PRK
KEY 05 EES
KEY 06 PAG 844
KEY 07 SSC 0228
KEY 08 GND 01
KEY 09 GND 00
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 25 JUL 2007

TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC2 XTG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 3
CWUP YES
CWCL 1 3
CWTM 10 20
CWBZ NO NO
EFLL 0
MATT YES
RTIM 36 36 36
ATIM 0
AQTT 0
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 NCO NDID NTIE NFEX NWAT
ICI 01 LD3
ICI 02 DL0
ICI 03 RLL
ICI 04 LD2
ICI 05 LD1
ICI 06 IAT
ICI 07 LD0
ICI 08 LCT
ICI 09 INT
ICI 10 R004
ICI 11 R003
ICI 12 R006
ICI 13 R007
ICI 14 R009
ICI 15
ICI 16
ICI 17
ICI 18
ICI 19
RICI

 

[the1sandman]

Is it possible an operator could be leaving a console without putting it in the "busy" state. This would account for RNA.

 

[tnjwinters]

I think that happens some of the time, but they said yesterday, that wasn't the case.

 

[johnpoole]

i never let any user define the trouble params.. can you duplicate the trouble? if not i usually think user error.. the build on your consoles is right.. but it's real hard to program a 2250 to ignore a call once in a while.. that's a simi acd group. user error or extermly high traffic can cause rna

john poole
bellsouth business
columbia,sc

 

[tnjwinters]

I so far can't duplicate the problem. The consoles were built long before I started in this position. I think it is user error but I want to cover all the bases on my side. Is there a way to check the programming of the simi acd group? Or other possible ideas!

 

[TAnselm]

Your looking at the simi ACD programming. A Console is it's own little ACD.