Console Night Service

[phonepd]

We have a console attendant that cannot seem to remember to press the Night Service button before she goes home. My answer to the Manager was ask better interview questions when hiring the next console operator, but as usual he wants the PBX to fix a personnel problem. Does anyone have a failsafe for calls that ring too long at the attendant console. This switch does not have vectoring. I solved this problem on another switch by sending the LDN's to a vector that did the time of day routing. Any other ideas?

 

[dimas]

HI
May be you can use for incoming calls hunt-group but not attd.
In a hunt-group form you can add coverage path for no answer N-rings.

 

[bbhsn]

If you have vectoring capability - you could point all your incoming numbers to a vdn/vector combo that points calls to a skill group of attendants and that would include time of day and staffing checks that when conditons set are meet the calls would then xfer to the covering station. This also would give reporting capabilities on the attendant/s positions by user - so the manager has more information to manage their staff with - and see who needs training. Let me know if you need more direction to accomplish this.

 

[phonepd]

Thanks bbhsn. But as I stated in my original post, there is no vectoring on this switch. That would make it too easy.

 

[lopes1211]

Do you have time-of-day-coverage? Try "add cov time next". If that works, you can terminate all calls to a dummy station who's coverage sends calls to the attd during some hours and to voicemail, etc., after hours. -CL