Console Messages Phonebook

[gbon851]

I have a Mitel 3300 ICP. On the receptionist console (5524 IP phone) I have a Messages Phonebook on the LCD display. Voicemail lights are blinking. When I try to hear messages phone, calls ext. 117
Any idea hot to clear this?

 

[Mitelpassion]

what is ext is 117?

voicemail perhaps?

phonebook on the display is default. the phone you are referring to is prob a 5224 and not 5524. These phones have softkeys u use to select indicated option on display. In your case phonebook.

 

[gbon851]

Sorry Type error. It is a 5224 ip phone. Ok that is default. Why when I hit voicemail does it transfer me to ext. 117 instead of going to ext. 100? Checked voicemail boxes and the are set correctly.

 

[gbon851]

Ext. 117 is another users extension and voicemail box.

 

[gbon851]

Sorry I figure it out. Somehow the receptionist hit the wrong key and was forwarding calls to ext. 117

 

[Mitelpassion]

all good