We are considering a unified messaging solution which includes modular messaging from Avaya and another vendor. I am looking for the facts and not sales talk on why or why not implement this solution. We currently have an Intuity at our HQ and at our remote sites.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Considering modular messaging
- Thread starter lkg4adv
- Start date
i guess the first thing we need to know is what the 'other' unified solution is.
When you speak of Unified Messaging, are you planning on having an Exchange or Domino storage, or an Avaya MSS with the relevant thick clients?
Avaya can integrate to both Exchange and Domino mail systems in the true sense of UM. In both cases, it is a single server solution minimum (if you want more ports, you can add more servers), that can be customer provided. In these guises, you have Access to vm from email client, plus telephone access to vm and text to speech readout of email over the phones (standard stuff really)
Administration of users in both cases is via the Active Directory/Domino Directory, meaning less points of administration, when you create a new account, all provisioning is done in one application.
Add to this One X Speech, and the features are improved greatly, think voice command access to email, calander, tasks via the telephone, i.e ring in and say - Read new email, and the system will read your mail to you, or read calander and you appointments are read back to you.
You can also add a feature called speech to text which will taka a voice mail, convert it to text and can email it to you, so if remote your Blackberyy etc... can show it to you.
How many Intuity users do you have? I guess a great advantage is that MM means familiarity with the prompts as MM has the same TUI's as Intuity Audix.
I also know that Avaya can offer a service to allow the migration of all information from an Intuity mailbox to an MM one, saving your users collectively vasts amiounts of time in setting up new MM mailbox.
Hope this helps.
When you speak of Unified Messaging, are you planning on having an Exchange or Domino storage, or an Avaya MSS with the relevant thick clients?
Avaya can integrate to both Exchange and Domino mail systems in the true sense of UM. In both cases, it is a single server solution minimum (if you want more ports, you can add more servers), that can be customer provided. In these guises, you have Access to vm from email client, plus telephone access to vm and text to speech readout of email over the phones (standard stuff really)
Administration of users in both cases is via the Active Directory/Domino Directory, meaning less points of administration, when you create a new account, all provisioning is done in one application.
Add to this One X Speech, and the features are improved greatly, think voice command access to email, calander, tasks via the telephone, i.e ring in and say - Read new email, and the system will read your mail to you, or read calander and you appointments are read back to you.
You can also add a feature called speech to text which will taka a voice mail, convert it to text and can email it to you, so if remote your Blackberyy etc... can show it to you.
How many Intuity users do you have? I guess a great advantage is that MM means familiarity with the prompts as MM has the same TUI's as Intuity Audix.
I also know that Avaya can offer a service to allow the migration of all information from an Intuity mailbox to an MM one, saving your users collectively vasts amiounts of time in setting up new MM mailbox.
Hope this helps.
- Status
Similar threads
- Locked
- Question