Considerations about performance of a loaded BCM400? 1

[corsyl]

Hi
I am quite new to full loaded BCM400. Any suggestions to pay special attention to or considerations regarding setup and performance?

BCM400 is loaded with:
ASM8+ module (bus 2)
ISDN BRI module (bus 4)
2 x DTM module for 2 x PRI (E1) (bus5+6)

80 IP sets (2002 and 2004)
Proffessional Call center, at least 2 skillsets/30Agents
Call center Reporting
Multimedia Call center
LAN-CTE clients for IPViewConsole

What I experience is that refreshing of the displays of the IP sets takes some time. For example.. if I program a key using Unified Manager, then it takes at least 1-2 minutes before the change of key will be displayed. Is that normal or usually the change will happen "on the fly"?

 

[3Sixty]

The keys always take a while to program. The keys will not be changed untill the phone becomes idle.

The setup for modules is not the way I would have built the system but again each to there own. I would also suggest if you have 80 IP phones you have 4 MSPECS installed on the system.

I would also like to see the MSC config of your resources.

Marshall

http://www.nortelsupport.net

 

[corsyl]

Hi Marshall,

Thanks for your input. Can you tell me how you would have setup the modules and what benefits that specific setup it will give? Me is told that if setting up modules, start from bus 2 if using extensions and start from bus 7 and up if using Line-modules.

If have setup the system as a 3/5 split.
About the MSC configuration I am not sure if I have to increase the default VM-ACD ports and Media gateways.

thanks again with any suggestions.

Sylvain
p.s. I try to submit at your forum nortelsupport.net but I don't receive a conformation e-mail.

 

[3Sixty]

What you have stated is correct. I would have the system configured the same way. I misread the DTM as DSM. Sorry.


Regarding the Voicemail ports for every voicemail port you use you lose an IP phone. The resources allocated for IP phones and Voicemail etc are 90 ports (It is not ports but we will use ports) The config you have there will allow you to have 10 VM ports on the entire system. If you every require any more VM ports you will lose IP phones. The other thing you need to be careful off is what codec you are using for your IP phones. The lower the quality of the codec the more DSP resources required to run the phones. This will then create an issue when you come to making outgoing calls on the system. If you use the config above with 80 iphones using the G729 codec you will only be able to have 22 people making outgoing calls at anyone time.

Hope this makes sense

Marshall

http://www.nortelsupport.net

 

[StephenWyker]

How many ports of VM does a system normally come with. We use all IP phones as well, and ours says 6 (from UMM)

 

[3Sixty]

You can enable up to 32 ports.

It depends on the enviroment. If you take a 30 line system front ended with AA. That simply means that at anyone time only 6 calls can be answered by the AA. The rest will get ring tone no reply untill a port comes free. This will also depend on how many people picking up mail or faxing etc.

Marshall

http://www.nortelsupport.net

 

[StephenWyker]

How do you further enable more ports? Keycodes?

 

[corsyl]

Marshall,

Thanks for your input! We will add 2 extra PEC's to this BCM and as far as I understand it's just finding a good balance between max IP-sets against available ports.
Thanks again, it's al clear to me.
Sylvain

 

[3Sixty]

You configure them under the MSC config under resources on the BCM.

No probs Sylvain,

Marshall

http://www.nortelsupport.net