Connection to Application Link faulty

[sammy0]

Hi all,

I need some help here, We faced an issue today in our OAS server and received this event in windows event manager. Just few seconds before NRM.exe service crashed. All our agents got disconnected for a minute and then everything was back to normal. Below are some events form event manager:

Faulting application name: Nrm.exe, version: 8.2.0.13, time stamp: 0x515e66dd
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db9710
Faulting application start time: 0x01d191237841de37
Faulting application path: D:\Program Files (x86)\Aastra\OAS\Bin\Nrm.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Nrm.exe

Event Description:		NRM is faulty
Reporting Object Host Name:	SERV1249
Reporting Object Name:	OAS-SSS
Managed Object Type:	Network Resource Manager
Managed Object Host Name:	SERV1249
Managed Object Name:	NRM
Event Text:		SSS lost connection NRM.
System Action:		Connection will be automatically recovered

Event Description:		Component - In Service
Reporting Object Host Name:	SERV1249
Reporting Object Name:	OAS-SSS
Managed Object Type:	IP Media Server
Managed Object Host Name:	SERV1251
Managed Object Name:	SERV1251MS
Event Text:		Ericsson IP Media Server successfully started.
System Action:		None

Event Description:		NRM is faulty
Reporting Object Host Name:	SERV1249
Reporting Object Name:	OAS-SSS
Managed Object Type:	Network Resource Manager
Managed Object Host Name:	SERV1249
Managed Object Name:	NRM
Event Text:		NRM failed to start.
System Action:		None

Event Description:		Connection to Application Link faulty
Reporting Object Host Name:	SERV1249
Reporting Object Name:	N/A
Managed Object Type:	Application Link
Managed Object Host Name:	SERV1249
Managed Object Name:	SERV1249AL
Event Text:		N/A
System Action:		Will be automatically restarted

SeC and OAS ver 8.2

Any help would be appreciated.

Thanks,

 

[parnum]

Hi

NRM failure - software is out of date and out of support and has a bug. You should upgrade from Sec82 to at least Sec82 SP1 with all hotfixes, better to go to 8.3 SP4 with hotfixes under the same licensing.

FYI this is not an application link error as per your title, it's Network Resource Manager error,

Best parnum