No; The service restart does not drop calls or causes (big) problems with agents. The only thing the agents must do after the service is restarted is log out manually from their phoneset (to make sure CCMS gets the correct agent state) and log in via CCAD.
In rare cases, if an agent cannot login again, it helps to deacquire and acquire that agents TN.
Skaret,
Could be a network with "much traffic" problem but that's speculation..
Think the problem is caused "by design" (already had this problem with CC 6.0). Think only Nortel/Avaya can solve it...
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