Connected type?

[DTLegend]

When doing a status station 1394. The Administered Type is 4620 but the Connected Type is ?. All of the phones are working properly. Are there any known issues regarding the ? as the Connected Type.

Thank you!

 

[phoneguy55]

Probably becuase that station is something other than a 4620. Could be a 96XX set or something else. Usually you see ? when there is a phone that your CM software version doesn't know about.

 

[auntsass4]

I have a site where I have noticed a few stations set up in this way.
Administered type 4620
Connected type ?

One station is unable to call out but can receive calls at the moment. Do you think the station set up is the cause?

Thanks

 

[inerguard]

Unplug the headset if it has one and either do a busy and release on the station or do a refresh terminal parameters. Look in the FAC for the access code.

Check the phone type you are using has the alias set properly, eg. if you're using a 1616 or 4690 etc on CM4 you need to set the alias to be 4620