connect directly to MLM Voicemail thru hyperterminal 1

[dan8]

Need to know parameters to get info from MLM Voicemail via Hyperterminal

 

[exsmogger]

Use a straight-through serial cable, 1200 baud, 8-N-1

Brian Cox

http://www.jandjcommunications.com

 

[tdaugirdas]

1200 baud, 8-N-1, Xon/Xoff. Once connected, press the enter key - and you will be prompted for the password. Use either the 6-digit serial# or the admin mailbox password, press enter - and you should see the main menu scroll up. If you want to capture information for later viewing, set Hyperterminal to capture text to a text file - before you log-in. You can then view/print the info with Wordpad.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dan8]

I have a 9 pin female to a 9 pin male cable. Is this considered a staight- thru serial cable?

 

[tdaugirdas]

Unless it says it is a null-modem(cross-over) cable - it should be straight-through.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dan8]

The cable has I/O stamped on it & doesn't say null modem. It came from 1 of the UPS's which would be used for diagnostics. I believe I tried 1200 baud 8 N 1 xon/xoff, but I'll be there again Mon & try it again.
Thanks for your info & I'll let you know.

 

[tdaugirdas]

Just pick up a regular serial cable - in the meantime - just in case it is the wrong cable type.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dan8]

I tried again today & no luck. The problem could be that my new laptop has no 9 pin com port, only usb's.But I've used it many times to connect to switches & no problems.

 

[tdaugirdas]

Find a laptop with a 9-pin serial port or use a regular computer - most have them. I do not believe a USB to serial adapter will work correctly.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TouchToneTommy]

Figure out what the extension number of the 7th port on the 007 card is, then call it with your modem.

 

[tdaugirdas]

As TTT mentioned - an alternative is to talk to the 007 MLM via your built-in laptop modem. Configure the modem as described above and connect directly via an open slot on an 012 or 016 card. Start Hyperterminal, press ATDT, enter, you should get an OK back, the press D, and dial the extention# of the 7th voicemail port - and you should get modem tone - and make a connection. The rest of the procedure is the same as if you connected via the serial port.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[2BAvoice]

I use a USB to serial adapter almost everyday, no problem, just that after rebooting the laptop, sometimes it changes the com port assigned and I have to reconfigure that.
That said, I would use the modem if I was onsite, for sure.

 

[tdaugirdas]

My son tried a USB to Serial Port converter on his laptop computer - and it froze up the whole computer - blue screen of death - until we were able to remove the driver for the device (with great difficulty). It was a Radio Shack model - and maybe that was the problem.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[2BAvoice]

The one I use is also a Radio Shack model, maybe I will be more reluctant to use it in future.

 

[tdaugirdas]

He probably had an old driver for it that was not XP compatible - even though he bought the unit in July and it came with the driver on a CD.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Pepperz]

BAFO works

 

[dan8]

I finally got into the mlm thru the usb. When I tried today it worked. One thing I realized is that you can't get to individual mailbox parameters like you can with mer msg. Or am I doing something wrong. It seems you have just so much access.

 

[tdaugirdas]

The only steps you can take is to capture the configuration to a text file - for later viewing and, also to shut the unit down and run the port and hard drive tests. You can also change the serial number on the hard drive to match the module - if there is a mismatch or if you are replacing the drive - and - if the hard drive has no sector errors. Sector errors indicate a possible failing - or soon to fail hard drive. You can also reinitialize the voicemail to clean factory specs.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

And, let me tell you from experience, IF YOU TEST THE HD, and it is REALLY BAD, it may very well not come back to life.

As I said, EXPERIENCE.

I worked on a Clients system remotely in NY (Myself being in CO) and when I tested their HD, I knocked them TOTALLY OUT OF SERVICE jut by testing the HD and having the MLM tell me it was a "NO WORKEE BOYS".

I had to do a RUSH SEND of an HD to them just to get them out of hot water.

SO, be very careful.....

I do not think TOMD will disagree...

 

[tdaugirdas]

Merlinman - I do not disagree. The menus available in the MLM007 via the RS232 port are meant for Avaya techs - not amateurs - so you do have to be careful. That being said - if the hard drive test shows even 1 sector error - your voicemail will fail - it is just a matter of time before corruption of the software does you in. Depending on software load - you cannot reinitialize the hard drive to factory specs - if even one sector error exists - and that is in 1 out of some 930 cylinders of hard drive data.

Tom Daugirdas,
President
STCG, Inc.
stcg.com