PareshTC
Vendor
- Feb 5, 2009
- 41
Hi All,
I have got a very interesting problem, which I have not been able to crack so far. Hope someone here can help with it.
Scenario : DDI call over Euro ISDN trunks need to be given an annoucement telling them that the call may be recorded
My setup : Map the DDI in IDC table to a ACDN. Configure NRRT on ACDN to use a RAN route to play the announcement. Setup NCFW to the extn expected to recevei the DDI call.
Problem : When a call arives, it hears the announcement, but after that, it gets one burst of correct ringback, followed by a continous ringback tone with no breaks.
Testing done : If the RAN is removed from the ACD config, the problew is resolved. However the customer wants to have this annoucement.
I will be posting the RAN route and TN configs soon.
Rgds,
Paresh
I have got a very interesting problem, which I have not been able to crack so far. Hope someone here can help with it.
Scenario : DDI call over Euro ISDN trunks need to be given an annoucement telling them that the call may be recorded
My setup : Map the DDI in IDC table to a ACDN. Configure NRRT on ACDN to use a RAN route to play the announcement. Setup NCFW to the extn expected to recevei the DDI call.
Problem : When a call arives, it hears the announcement, but after that, it gets one burst of correct ringback, followed by a continous ringback tone with no breaks.
Testing done : If the RAN is removed from the ACD config, the problew is resolved. However the customer wants to have this annoucement.
I will be posting the RAN route and TN configs soon.
Rgds,
Paresh
