Confusing CFNA behaviour 1

[jdlrez]

I have a set we'll call DN 100, if no one picks up a call there, I have it CFNA to a DN 99 at another office. If that set goes unanswered, it doesn't go into voicemail there, rather it says "H601" I assume H = Hunt, which is set to 601, the voicemail DN.

Here's the ticker: it goes like this: 100 CFNA -> 99 -> 100 H601 and then just RNA's forever. It seems to be bouncing Back to 100, going to voicemail DN but VM never picks up.

If I call 99 directly it CFNA's to VM just fine.

I need it to go from no pickup at 100, to no pickup at 99, to voicemail. I don't care which box gets the VM. Ideas?

Also, I am not sure where the setting which controls how many rings you get before CFNA is at. Boss wants 3 rings max before forwarding.

Help is as always, much appreciated.
I can post the printout of both TNB's if necessary.

 

[jdlrez]

For the sake of clarity I tested the same thing on 2 different sets here in my office.
I set my FDN to my co-worker's desk phone, and had a 3rd person call me. I let it ring until it CFNA to the co-worker's phone where it proceeded to just ring forever until we hung up.

His phone is set to FDN -> voicemail DN and rolls over fine
if you call it directly.

So the question is, why won't a CFNA forwarded call go into voicemail?

 

[EddieDuece]

Add SFA (secondary forwarding) in the cls of ext. 100.

 

[GHTROUT]

Add CLS "SFA" to the TN of the phone that needs "the extra step" of Forward No Answer"

In other words, the first DN you dialed - that is the TN that needs CLS SFA - then it will inherit the second step



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[jdlrez]

Changed CLS SFD to SFA on the first set,

CLS CTD FBA WTA LPR MTD FNA HTA ADD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USMD USRD ULAD RTDD PGND OCBD FLXD


Still does the same thing. FWD's to my designation FDN set, rings through, then goes "H601" and rings forever.

My phone displays the following: (will use the real extensions so i don't get mixed up)

Dial 244, ring ring, then:
244 H233 "CFNA"
then after a few rings I hear it switch, and:
244 H601 "CFNA"

601 is voicemail.

Tried setting SFA on the 233 TN as well, no dice.
233's CLS:

CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD
MWA AAD IMD XHD IRD NID OLD VCE DRG2
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTA SFA MRD PDN DDV CNID
ICDD CDMD LLCN MCTD AUTU
GPUA DPUD DNDA CFXA ARHD FITD CLTD ASCD CPFA CPTA CFHD
USRD

 

[jdlrez]

Er, in the above reply,

"Dial 244, ring ring, then:
244 H233 "CFNA"
then after a few rings I hear it switch, and:
244 H601 "CFNA""

should also read:

"244 H601 CFNA, which rings forever."

Sorry about any confusion.

 

[marcuspb]

It sounds like the switch is pulling 244 back from VM after it follows extension 233's forwarding. (MARP issue)
Can you add 244 to 233 as a SCN and then set the DNDA to 18 or 20?
You may need to add 244 to 233'd VM as an extension also.

Might help if you print both TN's in question in case there is something else we are missing.

No the liquid coming out of your phone is NOT dialtone!

 

[GHTROUT]

Well, one thing to change is your description of how things are programmed. There is no "CFNA", there is no "bounce" and there is no "rolls over"

What I am getting at is "we need the exact responses to FDN; HUNT; CLS; LHK; etc. Nobody can be sure what you mean unless you use the actual promopts and responses.





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[acewarlock]

Make life easy for us tring to help you.

Post the Complete TNB of the phones in question.

 

[jdlrez]

Sorry, I'm describing things in the clearest sense I know how as I am not an expert on phone systems, I've simply had one dropped in my lap.

I kept saying "CFNA" because that's what the phone (my actual desk phone's LCD) tells me when there's no answer, hence my assumption that CFNA means call forward no answer or something along those lines.

TN printouts below: (bearing in mind the two phones are on two seperate PBX's tied together via T1.)

phone #1 DN 244

TN 005 0 00 07
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 601
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBA WTA LPR MTD FNA HTA ADD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USMD USRD ULAD RTDD PGND OCBD FLXD
CPND_LANG ENG
RCO 0
HUNT 601
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 244 0 MARP
CPND
NAME XXX XXXX
XPLN 17
DISPLAY_FMT FIRST,LAST
01 SSU 0000
02 AO6
03 TRN
04 RGA
05 CFW 16 601
06 ADL 16
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 10 JAN 2007


phone #2, DN 233

DES STRLNG
TN 003 0 00 07
TYPE 2008
CDEN 8D
CUST 0
FDN 601
TGAR 0
LDN NO
NCOS 2
SGRP 0
RNPG 6
SCI 0
SSU 0001
LNRS 24
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD
MWA AAD IMD XHD IRD NID OLD VCE DRG2
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTA SFA MRD PDN DDV CNID
ICDD CDMD LLCN MCTD AUTU
GPUA DPUD DNDA CFXA ARHD FITD CLTD ASCD CPFA CPTA CFHD
USRD
ENG
RCO 0
EFD 601
HUNT 601
EHT 601
LHK 0
PLEV 02
AST
IAPG 0
ITNA NO
DGRP
MLWU_LANG 0
KEY 00 SCR 233 MARP
CPND
NAME XXX XXXX
XPLN 17
DISPLAY_FMT FIRST,LAST
01 AO6
02 RNP
03 GPU
04 CFW 4 290
05 RGA
06 MWK 601
07
DATE 10 JAN 2007

 

[acewarlock]

Remove FBA on the first phone, FBA sends DID calls to the ATTN if the phone is busy.

Also which of the above doesn't it work on?

 

[jdlrez]

Of the above, the First one posted, 244, is the "public" DN, the one people are given to dial or transfer to.

The 2nd, 233, is at another building. The idea is, if someone calls or is transferred to 244, if the person isn't at the desk, it should ring 3 times, then transfer to 233 (that part works, only it rings 5 times.) if 233 also does not answer, it should go to voicemail.

Don't care which voicemail box it goes to, either is fine.

At present, (i.e. those 2 printed TN's) everything is set back to normal so right now they both just FDN to voicemail (601)

When I change FDN on the FIRST one, 244, to FDN -> 233, the call DOES transfer, but does not go to voicemail.

 

[acewarlock]

TN 005 0 00 07
FDN 233
LHK 0 not 1

RCO 0 controls number of rings, set in CDB by the following.

in CDB what are these set for
CFN0 ?
CFN1 ?
CFN2 ?
DFN0 ?
DFN1 ?
DFN2 ?

 

[jdlrez]

Changed LHK to 0 on TN 5 7, didn't seem to help.

Forgive my ignorance but how do I view CDB ? I tried prt cdb but I don't know what load menu I need to be in.

I'm still poking through the rather massive manual.

 

[jdlrez]

Ok, Figured out to print CDB from load 21.

CFN0 is 5
CFN1 4
CFN2 4
DFN0 5
DFN1 4
DFN2 4


Also, what is FTR FDN ?
I found in some other posts here where people had the same
problem I'm having, their FDN was set but they had an additional FTR FDN setting on the phone.

What is this and how would I add it? And would that help?

 

[marcuspb]

Can you try this from within your office again and see if it works on your local switch, since you have made several changes lets see if we've made any progress.

The only other thing I see is that your NCOS and the NCOS on the phone that you are calling don't match. (not sure if it matters or not)

Other than that I am wondering if your switches and your callpilot are running current patches.

No the liquid coming out of your phone is NOT dialtone!

 

[jdlrez]

UPDATE:
Well, I got it working in reverse direction, I have no idea why, but at this point I'm too tired to care.

Thanks to all for the suggestions.

 

[acewarlock]

Ok, Figured out to print CDB from load 21.

CFN0 is 5 Five rings (So RCO 0 would be 5 Rings)
CFN1 4 Four Rings (So RCO 1 would be 4 Rings)
CFN2 4 Four Rings I would have made this Three rings
DFN0 5
DFN1 4
DFN2 4


If you make any changes here, it will affect all phones with that Class
ie:CFN2 4 Four Rings I would have made this Three rings

This change would make all phones that have cfo 2 change to 3 rings